Privacy Policy, Terms and Conditions
Welcome to AI Integrations Legal Page. This Page outlines our commitment to safeguarding your privacy on the aiintegrations.tech website and or while doing business with AI Integrations. By accessing and using our AI, Website and or technology services, you acknowledge and consent to the practices described in this policy, consistent with Colorado’s data protection laws, including the Colorado Privacy Act (CPA).
Detailed Information Collection and Use
Personal Information You Provide: Account Information: Name, email, contact details, and credentials for account setup and management. User Content: Inputs and interactions with our AI services, utilized to tailor AI responses and enhance service quality. Communication Information: Records of correspondence for support and continuous service improvement. Automatically Collected Information: Log Data: IP addresses, browser types, access times, and pages visited, to analyze service use trends. Usage Data: Engagement patterns with our services to facilitate personalization and user-centric improvements. Device Information: Device type, operating system, and settings, crucial for optimizing service compatibility. Cookies and Tracking Technologies: Preference and settings data to customize user experience, subject to user’s browser settings. Analytics: Use of analytical tools for understanding user behaviors, guiding strategic enhancements.
Purpose and Utilization of Personal Information
Service Delivery: Fundamental for account setup, authentication, and ensuring AI service functionality. Personalization and Improvement: Data-driven insights for evolving service features and user experiences. Communications: Updates about service changes, new offerings, and addressing inquiries or feedback. Security Measures: Monitoring for preventing unauthorized access, fraud, and maintaining service integrity. Legal and Regulatory Compliance: Adhering to legal requirements, responding to legal processes, and enforcing our terms.
Data Sharing and Disclosure
Our commitment to your privacy extends to how we handle the personal information you entrust to us. This section outlines our practices regarding the sharing and disclosure of your data. Third-party Sharing Service Providers: We collaborate with various third-party service providers to enhance our services. This includes cloud storage providers, data analytics companies, and customer support vendors. We share only the necessary data to enable them to perform these services on our behalf and require them to adhere to strict data confidentiality and security standards. Legal Authorities and Compliance: In certain circumstances, we may be required to disclose your information to legal authorities or in response to legal processes. Such instances include complying with a subpoena, court order, or legal obligation, or to protect the rights, property, or safety of our users, the public, or AI Integrations. We endeavor to notify users about legal demands for their personal data when appropriate, unless prohibited by law or court order or in cases of emergency. Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, we may transfer or share your data as part of the transferred assets. We will continue to ensure the confidentiality of any personal information and provide notice before personal information is transferred and becomes subject to a different privacy policy. User Consent Opt-In Consent: For certain types of data sharing or disclosure, we will seek your explicit consent. This includes sharing your data with third-party marketing or advertising partners or other uses not essential to the provision of our AI and technology services. You will have the opportunity to opt-in to such sharing, and you can withdraw your consent at any time. Privacy Settings and Controls: We provide you with privacy settings and tools to control how your personal information is used and shared. You can access and adjust these settings within your account to customize your data sharing preferences. Transparency and Choice: We are committed to transparency about the third parties with whom we share data. Where applicable, we will provide information about these third parties and the purpose of the sharing, empowering you to make informed decisions about your data.
Image, Logo, and Intellectual Property Rights
AI Integrations, rigorously maintains the intellectual property rights associated with our digital assets, including images, logos, and other branded materials featured on the aiintegrations.tech website. Ownership: All images, logos, graphics, and other visual representations on our website are the exclusive property of AI Integrations. The content, arrangement, and design of these elements are subject to copyright, trademark, and other intellectual property laws. Prohibited Use Unauthorized use, reproduction, modification, distribution, transmission, or exploitation of any images or logos from our website is strictly prohibited, unless expressly permitted in writing by AI Integrations. This includes any use that may be construed as misleading, defamatory, infringing, or otherwise unlawful. Trademark Information The AI Integrations logo and other related marks are registered or unregistered trademarks of AI Integrations and are protected under national and international trademark laws. Any use of these trademarks without prior written permission from AI Integrations is strictly prohibited. Permissions and Inquiries Should you wish to use any images, logos, or other intellectual property belonging to AI Integrations, please contact us at info@aiintegrations.tech for permission. We will review requests on a case-by-case basis and provide specific terms and conditions for approved uses. AI Integrations respects the intellectual property rights of others and expects the same from users of our website. If you believe that your intellectual property rights have been infringed upon by our website content, please contact us immediately at the provided contact details.
Chatbot and AI Accuracy
AI Integrations is committed to delivering high-quality, reliable AI services. However, it is important to recognize the inherent limitations of AI technology, including our chatbots and AI systems. Accuracy and Reliability of AI Services Data-Driven Responses: Our AI services, including chatbots, generate responses based on a vast array of data sources and learned patterns. While we strive for accuracy and relevance, these responses are inherently probabilistic and should not be considered infallible. Ongoing Learning and Adaptation: Our AI models continuously learn and evolve. This means that they can improve over time, but also that their performance may vary depending on the data they are trained on and the specific context of inquiries. External Information Sources: The AI’s responses are influenced by the data it has been trained on, which includes information and content created by external sources. While we make efforts to use reliable and accurate sources, AI Integrations cannot guarantee the veracity or completeness of this externally sourced information. Limitations of AI and Chatbot Technologies Algorithmic Limitations: Our AI models, including those based on OpenAI’s technologies, have limitations in understanding context, nuance, and subtlety. As a result, their responses might not fully grasp the complexity or intent of certain inquiries. Content Appropriateness: While we implement measures to prevent inappropriate or offensive content, there may be instances where our AI inadvertently generates or displays such content due to its algorithmic nature. User Discretion and Responsibility Not a Substitute for Professional Advice: Responses provided by our AI services are for informational purposes only and should not be considered as professional or legal advice. We encourage users to seek expert advice for critical decisions. User Discretion Advised: Users should exercise discretion and consider the broader context when interpreting AI-generated responses. It is the responsibility of the user to verify critical information independently. Feedback and Improvement User Feedback: We welcome and encourage user feedback on AI performance. This feedback is crucial for identifying areas for improvement and refining our AI models. Continuous Improvement: Our team is dedicated to continuously improving the accuracy and reliability of our AI services through regular updates, training, and refinement.
User Rights and Control
AI Integrations, recognizes and respects your rights concerning your personal data. This section outlines the various rights you hold and how you can exercise them. Right to Access Access to Your Data: You have the right to request access to the personal data we hold about you. This includes information on how we use your data and who it is shared with. Providing Access: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format. Right to Rectification Correcting Inaccuracies: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or complete it. Timely Updates: We are committed to updating your information promptly upon receiving a valid request. Right to Deletion Requesting Deletion: You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected or if you withdraw consent. Assessing Requests: Each request will be evaluated in accordance with applicable laws, and we will inform you of our decision and any actions taken. Right to Restrict Processing Limiting Use of Data: You have the right to request a restriction on the processing of your personal data, such as in cases where the accuracy of the data is contested or the processing is unlawful. Right to Data Portability Transferring Your Data: Where applicable, you have the right to receive your personal data in a structured, commonly used format and to have this data transferred to another data controller. Right to Object Objections to Processing: You have the right to object to the processing of your personal data, particularly for direct marketing purposes. Automated Decision-Making and Profiling Decisions Based on Automated Processing: You have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you. Exercising Your Rights Contact Information: To exercise any of these rights, please contact us at [insert contact method]. We will respond to your request in accordance with applicable law. Verification of Identity: We may need to verify your identity before processing your request to protect your information from unauthorized access or alteration. Feedback and Complaints Feedback on Data Practices: We welcome your feedback regarding our data practices. Complaints: If you have any concerns about how we handle your data, please contact us. You also have the right to lodge a complaint with the relevant data protection authority.
Enhanced Security Measures
AI Integrations is committed to protecting the security of your personal and business data. We employ a range of security measures designed to safeguard your information against unauthorized access, alteration, disclosure, or destruction. Advanced encryption is applied to your data both in transit and at rest, ensuring robust protection against unauthorized access. Secure Offline Data Storage Offline Hard Drive Backups: Critical data is backed up on offline hard drives, which are secured in a locked location with restricted access. This measure adds an extra layer of security, protecting against online vulnerabilities and ensuring data availability in case of online data loss. Restricted Access and MFA Authentication: Access to these offline backups is strictly controlled through multi-factor authentication (MFA) and limited to authorized personnel only. This approach minimizes the risk of unauthorized access and data breaches. Handling of SPII No Local Storage of SPII: We do not store Sensitive Personally Identifiable Information (SPII) locally on our systems. By avoiding local storage of such sensitive data, we reduce the risk of exposure in the event of a security breach. Reliance on Trusted Third Parties: For the handling and storage of SPII, we rely on reputable third-party service providers, such as Google, Amazon, Stripe, and OpenAI. These providers are chosen for their strong security measures and compliance with data protection standards. Continuous Security Monitoring and Updates Proactive Monitoring: Our security team continuously monitors our systems for potential vulnerabilities and threats. Regular security audits and assessments are conducted to identify and address any security gaps. Regular Updates: We regularly update our security practices and protocols to keep up with evolving threats and technological advancements. This includes updating our encryption methods and backup procedures. Data Breach Response Protocol Incident Response Plan: In the unlikely event of a data breach, we have a comprehensive incident response plan to quickly address and mitigate any potential harm. This plan includes timely notification to affected users and relevant authorities, in accordance with legal requirements
Policy Updates and User Notification
AI Integrations understands that privacy and security landscapes are constantly evolving. To maintain the highest standards of data protection and to comply with legal changes, our Privacy Policy may be updated periodically. Regular Review and Updates Ongoing Review Process: Our team regularly reviews the Privacy Policy to ensure that it accurately reflects our current data practices and aligns with legal and regulatory developments. Timely Updates: When significant changes are made to our data handling practices, or in response to changes in legal requirements, we will update this policy accordingly. Notification of Changes User Notification Methods: Significant changes to the policy will be communicated to our users through various channels. This may include email notifications, announcements on our website, or in-app notifications, depending on the nature of the changes. Advance Notice: We aim to provide advance notice of changes where possible, allowing users time to review and understand the implications of any updates. Accessibility and Transparency Easy Access to Policy: The latest version of our Privacy Policy will always be accessible on our website. This ensures that our users can easily find and reference our policy at any time. Policy Version and Date: Each version of our Privacy Policy will be dated, and previous versions will be archived, making it easy for users to track changes over time. User Responsibility Regular Review Encouraged: We encourage users to regularly review the Privacy Policy. Staying informed about our data practices helps ensure that users are aware of how their personal information is being used and what rights they have. Feedback and Inquiries Open to Feedback: We welcome user feedback on our Privacy Policy. User insights can be invaluable in helping us refine and improve our data practices.
This Privacy Policy explains how AI Integrations Inc. (“AI Integrations,” “we,” “us”) collects, uses, and shares information when you use our websites and the AiVA Service.
1. Scope
This Policy applies to:
Visitors to our website(s),
Customers and their authorized users using the dashboard and Service,
End Users interacting with a chatbot embedded by our Customers.
Where we act as a service provider/processor for a Customer, the Customer’s instructions and agreements may also apply.
2. Information We Collect
2.1 Information You Provide
Account and Contact Information: name, email, phone (if provided), company name, role, login credentials.
Configuration Data: assistant name, branding, business details, FAQs, routing preferences, integrations you enable.
Customer Content: documents, files, text, knowledge base inputs, and URLs you provide for ingestion.
Support Communications: messages you send us, including support tickets and emails.
2.2 Information Collected From End Users (on Customer deployments)
Depending on how a Customer configures their assistant, we may collect:
Chat transcripts and messages,
Technical metadata (IP address, device type, timestamp),
Lead information submitted voluntarily by End Users (for example, name, email, phone).
Customers control whether and how lead capture is enabled.
2.3 Automatically Collected Information
We may automatically collect:
Log data: IP address, browser type, pages viewed, approximate location (city/state), timestamps,
Device information and identifiers,
Cookies and similar technologies (see Section 6).
2.4 Payment Information
Payments are processed by a third-party payment processor. We generally do not store full payment card details. We may store billing contact information, subscription status, invoices, and payment tokens/identifiers provided by the payment processor.
3. How We Use Information
We use information to:
Provide and operate the Service (including onboarding and knowledge ingestion),
Authenticate users and administer accounts,
Generate Outputs and provide chat functionality,
Track usage for billing and plan enforcement,
Provide customer support and communicate about the Service,
Improve reliability, performance, and security,
Detect fraud, abuse, and policy violations,
Comply with legal obligations and enforce agreements.
4. How We Share Information
We may share information with:
Service providers who help us run the Service (hosting, databases, analytics, support tools, email delivery, payments, and AI infrastructure providers).
Legal and compliance: if required by law, subpoena, court order, or to protect rights, safety, and security.
Business transfers: in connection with a merger, acquisition, financing, bankruptcy, or sale of assets.
We do not sell personal information in the traditional sense. If you are a resident of a jurisdiction that defines “sale” or “share” broadly (such as certain state privacy laws), see Section 9.
5. Data Retention
We retain information as long as needed to:
Provide the Service,
Maintain security and prevent fraud,
Comply with legal obligations,
Resolve disputes,
Enforce agreements.
Customers may request deletion of certain data, subject to technical constraints and legal requirements.
6. Cookies and Tracking
We use cookies and similar technologies for:
Authentication and session management,
Security,
Preferences and settings,
Analytics (to understand usage and improve the Service).
You can control cookies through your browser settings. Some cookies are necessary for core functionality.
7. Security
We use reasonable safeguards designed to protect information, including access controls and encryption in transit where supported. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. International Data Transfers
If information is processed outside your state or country, we take steps designed to protect it consistent with applicable law.
9. Your Privacy Rights
Depending on where you live, you may have rights such as:
Access to personal information,
Correction of inaccurate information,
Deletion,
Data portability,
Opt-out of certain processing (such as targeted advertising where applicable).
9.1 Colorado Privacy Act (CPA) and Similar State Laws
If you are a resident of Colorado (or another state with similar rights), you may request access, correction, deletion, and portability, and you may opt out of certain processing as defined by law.
9.2 How to Exercise Rights
Email: info@aiintegrations.tech
Subject line: “Privacy Request”
We may need to verify your identity before fulfilling requests.
If you are an End User interacting with a Customer’s chatbot, you may also need to direct requests to the Customer that deployed the chatbot.
10. Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the updated version with a new “Last Updated” date. Material changes may be communicated via email or in-product notice.
Contact Information and Feedback
Contact Information and Feedback
For any inquiries, concerns, or feedback regarding our Privacy Policy, data practices, or to exercise your rights over your data, please feel free to reach out to us through one of the following methods:Email: For direct communication via email, contact us at info@aiintegrations.tech. Postal Address: For mail correspondence, write to us at 303 W 5th Street Austin, Texas 78701, Unit 3303 Website: Explore this website for more information and to use our contact form at https://aiintegrations.tech/contact.
